Gueen PH Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to the Gueen PH Privacy Policy. This document explains how Gueen PH — the online casino and sportsbook platform accessible at gueenph.com — collects, processes, stores, and protects the personal information of its users, visitors, and registered players.

We take your privacy seriously. As a platform serving Filipino players, we understand that trust is everything. You share sensitive personal and financial information with us when you register and play, and we treat that information with the highest level of care and responsibility. This Privacy Policy is designed to be transparent, honest, and easy to understand — because you deserve to know exactly what happens to your data.

By using the Gueen PH platform, creating an account, or making a deposit, you acknowledge that you have read and understood this Privacy Policy. This policy is incorporated by reference into our Terms and Conditions.

2. Data Controller

Gueen PH acts as the Personal Information Controller (PIC) of the data you provide. This means we determine the purposes and means of processing your personal information, and we are accountable for how that information is handled.

We have appointed a Data Protection Officer (DPO) who oversees our compliance with the Philippine Data Privacy Act of 2012 and all related regulations. You can contact our DPO directly for any privacy-related queries or requests — contact details are provided in Section 15 of this policy.

3. Data We Collect

The types of personal information we collect from you depend on your relationship with Gueen PH and how you use our platform. The table below summarizes the main categories:

We do not intentionally collect sensitive personal information such as health data, political opinions, or religious beliefs. If any such information is inadvertently shared with us, we will delete it promptly.

4. How We Collect Data

We collect your personal information through the following methods:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey.
• Automatically: When you use our platform, we collect technical and usage data through cookies, server logs, and analytics tools.
• From third parties: We may receive identity verification data from licensed KYC service providers, fraud detection data from security partners, and payment data from GCash, Maya, BDO, BPI, UnionBank, and other payment processors.

All third-party service providers we work with are required to process your data only in accordance with our instructions and applicable Philippine law, and to maintain appropriate security measures.

5. Why We Use Your Data

Gueen PH processes your personal information for specific, legitimate purposes. We will only use your data in ways that are compatible with the reason it was originally collected. Our primary purposes include:

• Account management: Creating and maintaining your Gueen PH account, verifying your identity, and providing you access to our games and services.
• Transaction processing: Processing deposits in Philippine Pesos (₱), executing withdrawal requests, and maintaining accurate financial records.
• Legal compliance: Fulfilling our obligations under Philippine gaming regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable laws. KYC verification is a legal requirement we cannot waive.
• Fraud prevention and security: Detecting and preventing unauthorized access, fraud, money laundering, and other prohibited activities on our platform.
• Customer support: Responding to your queries, resolving disputes, and improving our support quality.
• Service improvement: Analyzing platform usage to fix bugs, improve performance, and develop new features our players actually want.
• Marketing: Sending promotional offers and updates, subject to your consent. You can opt out at any time — see Section 13.
• Responsible gaming: Monitoring for patterns that may indicate problem gaming behavior and applying appropriate interventions in accordance with our Responsible Gaming commitments.

6. Sharing Your Data

Gueen PH does not sell your personal data. We share your information only in the following limited circumstances, and only to the extent necessary:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard networks receive only the payment information required to process your transactions.
• KYC and identity verification providers: Licensed third-party providers who verify your identity documents as required by Philippine law.
• Fraud prevention and security services: Partners who help us detect and prevent fraud, money laundering, and account abuse.
• Analytics and platform providers: Service providers who help us analyze platform performance and improve user experience. These providers process data only under strict data processing agreements.
• Regulatory authorities: The Philippine Amusement and Gaming Corporation (PAGCOR), the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent authorities when required by law or court order.
• Business transfers: If Gueen PH undergoes a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you and provide options where required by law.

7. Cookies & Tracking Technologies

Gueen PH uses cookies and similar tracking technologies to keep our platform running smoothly and to understand how players use it. A cookie is a small text file stored on your device when you visit our website.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of these.
• Performance cookies: Help us understand which pages are most visited, where errors occur, and how we can improve load times and game performance.
• Functional cookies: Remember your preferences such as language settings, display options, and favorite games.
• Marketing cookies: Used to deliver relevant promotions and measure the effectiveness of our campaigns. These are only set with your consent.

7.2 Managing Cookies

You can control and delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will affect the functionality of the Gueen PH platform and may prevent you from logging in or placing bets. For marketing cookies, you can also manage your preferences through the cookie consent banner displayed on your first visit.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Philippine law — whichever is longer.

• Account data: Retained for the duration of your active account plus a minimum of 5 years after closure, as required under Philippine gaming regulations and AMLA.
• Financial transaction records: Retained for a minimum of 5 years from the date of transaction, in compliance with anti-money laundering requirements.
• KYC documents: Retained for at least 5 years after the end of the business relationship.
• Customer support communications: Retained for 2 years from the date of the last interaction.
• Marketing data: Retained until you withdraw consent or request deletion, whichever comes first.

When data is no longer required and retention obligations have been met, we securely delete or anonymize it so it can no longer be linked back to you.

9. Data Security

Protecting your personal information is a top priority at Gueen PH. We have implemented a comprehensive set of technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction:

• 256-bit SSL/TLS encryption on all data transfers between your device and our servers.
• Encrypted storage for all sensitive personal and financial data at rest.
• Role-based access controls — only authorized personnel with a legitimate need can access your data.
• Regular penetration testing and third-party security audits.
• Two-factor authentication (2FA) available to all players and required for internal staff accounts.
• Automated fraud detection systems that monitor for unusual access patterns or suspicious transactions in real time.
• Incident response plan in place to handle and report any data breaches in accordance with NPC notification requirements.

While we do everything we reasonably can to protect your data, no system is 100% immune to risk. We strongly encourage you to use a strong, unique password for your Gueen PH account and to enable 2FA for maximum protection.

10. Your Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal information held by Gueen PH. We are committed to honoring these rights promptly and without unnecessary barriers.

To exercise any of these rights, contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within 15 business days, as required by Philippine law.

11. Children's Privacy

The Gueen PH platform is strictly intended for adults who are at least 21 years of age. We do not knowingly collect, process, or store personal information from individuals under the age of 21. If you believe that a minor has registered an account or provided personal data to us, please contact us immediately at the address in Section 15. Upon verification, we will delete the relevant account and all associated data without delay.

We use age verification controls during registration to prevent minors from accessing the platform, and we reserve the right to conduct additional age verification checks at any time.

12. Cross-Border Data Transfers

In certain cases, your personal data may be processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international fraud detection services. When this occurs, Gueen PH ensures that appropriate safeguards are in place to protect your data to the same standard required under Philippine law.

These safeguards include standard contractual clauses, data processing agreements that require foreign processors to comply with Philippine data protection standards, and, where applicable, transfers only to countries that the NPC recognizes as providing adequate data protection.

13. Marketing Communications

With your consent, Gueen PH may send you promotional offers, bonus alerts, game updates, and other marketing communications via email or SMS. These messages are designed to keep you informed about promotions that are genuinely relevant to you as a Gueen PH player.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any marketing email.
• Updating your communication preferences in your account settings.
• Contacting our support team via live chat or email.

Please note that opting out of marketing communications does not affect transactional messages, such as deposit confirmations, withdrawal notifications, security alerts, or KYC requests — these are necessary for the operation of your account and will continue to be sent regardless.

14. Changes to This Policy

Gueen PH may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by:

• Posting the updated policy on this page with a revised "Last Updated" date.
• Sending a notification to your registered email address at least 7 days before the changes take effect.
• Displaying a prominent notice on the Gueen PH platform.

We encourage you to review this Privacy Policy periodically. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy. If you have concerns about any changes, please contact our DPO before the effective date.

15. Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer (DPO):

• Email: privacy@gueenph.com
• General Support: support@gueenph.com
• Live Chat: Available 24/7 on the Gueen PH platform

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent regulatory body responsible for enforcing the Data Privacy Act. Visit the NPC's official website for guidance on how to file a complaint.